Refund Policy

At RHINO GLOBAL CO, S.L. we want you to be completely satisfied with your purchase. In addition to our commercial terms, as a consumer you have a legally recognized right of withdrawal, detailed below.

Right of withdrawal (14 calendar days, extended to 30)

If you are a consumer, you have a period of 14 calendar days from the receipt of your order to withdraw from the contract without needing to justify your decision. As a voluntary extension of this right, at Rhino Global Store we extend this period to 30 calendar days.

To exercise your right of withdrawal, notify us unequivocally at info@rhinoglobalstore.com, indicating your order number, or use this template:

"To the attention of RHINO GLOBAL CO, S.L. — I hereby inform you that I am withdrawing from my contract for the purchase of the following product(s), order no. [ ], received on [ ]. Consumer's name: [ ]. Address: [ ]. Date: [ ]."

Conditions for returns

The product must be returned unused, in its original packaging and with all its components, accessories, and documentation. Opening the packaging and examining the product in a similar way to how it would be done in a physical store is allowed.

Exception for hygiene and health reasons: In accordance with Article 103.d) of Royal Legislative Decree 1/2007, returns of sealed products for hygiene or health protection reasons are not accepted if the seal has been removed after delivery. This includes gauze, dressings, sterile bandages, nasopharyngeal cannulas, and other single-use medical supplies distributed with a seal or sterile packaging. This exception does not apply to reusable products (tourniquets, scissors, backpacks, cases, reusable splints) merely for having opened their outer packaging for inspection.

We reserve the right to reduce the refund amount if we detect a decrease in the product's value resulting from handling other than what is necessary to establish its nature, characteristics, and functioning.

Refund

In case of a valid withdrawal, we will refund all payments received, including the standard delivery shipping cost (if the customer chose a shipping method superior to the standard, only the cost of the standard method will be refunded), within a maximum of 14 calendar days from the date we are informed of the decision to withdraw. We may withhold the refund until we have received the product or until the customer provides proof of its shipment, whichever comes first.

The cost of returning the product will be borne by the customer, unless the product is defective or does not correspond to what was requested, in which case the return cost will be borne by us.

The refund will be made using the same payment method used in the original purchase.

Defective or damaged products

If you receive a defective, damaged, or incorrect product, please contact us at info@rhinoglobalstore.com, attaching photographs. We will arrange for a replacement or refund at no cost to you, in accordance with the 3-year legal guarantee of conformity.

Dispute resolution

If you are not satisfied with the response received, you can access the European Union's online dispute resolution platform: https://ec.europa.eu/consumers/odr.