Refund Policy
In Rhino Global Store , your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help you with our return and refund process. Please read our policy carefully below:
Returns
You have [15 days] from the date you receive your order to request a return. To be eligible for a return, your item must be unused, in its original condition, and in the same packaging that you received it in.
Return Process
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Contact our customer service team at rhinoglobalstore@gmail.com to notify your intention to make a return. Provide details about the product and the reason for the return.
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Our customer service team will provide you with instructions on how to proceed. This may include the return shipping address and other relevant details.
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Carefully pack the product in its original packaging and send it to the address provided.
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Once we receive and inspect the product, we will notify you whether your return has been approved or rejected.
Refunds
If your return is approved, we will process a refund to the original payment method used at the time of purchase. Please note that the original shipping costs are non-refundable and may be deducted from the total refund amount.
Products Not Eligible for Return
Some products may not be eligible for return due to their nature. These may include personalised products, intimate products or perishable products. We will inform you at the time of purchase if a product is non-refundable or not eligible for return.
Defective or Damaged Products
If you receive a defective or damaged product, please contact us immediately at sales@rhinoglobalstore.com with details and photographs of the product and the damage. We will resolve the situation as soon as possible, either by replacing the product or issuing a refund.
Changes in Policy
We reserve the right to make changes to our return and refund policy at any time. Any changes will be notified on this page.
For any additional questions or to initiate the return process, please contact us at sales@rhinoglobalstore.com . Your satisfaction is important to us and we are here to help you every step of the way.
Sincerely, The Team Rhino Global Store