Contact

Frequently Asked Questions
How long will it take for my order to arrive?

Delivery times vary depending on the destination country. International shipments typically take between 5 and 15 business days , although delays may occur due to customs inspections or other logistical factors beyond our control.
How can I track my order?

Once your order is processed, you'll receive an email with the tracking number and the shipping company link. You can also check it in our online tracking section.
My order arrived incomplete or split into multiple packages?

We occasionally split shipments to ensure faster delivery, avoid complex customs inspections, or maintain free shipping. If you received only part of your order, the rest will arrive in the following days.
I received a damaged or opened product, what do I do?

Contact us as soon as possible via the contact form or WhatsApp, attaching photos of the product and packaging. We will offer you a quick solution, whether it be a reshipment, refund, or compensation coupon.
An item is missing from my kit, can you send it to me?

Yes. If we verify a logistics error, we will send you the missing item at no additional cost. Please be sure to contact us within the first 7 days of receiving your order.
How can I become an official distributor?

We offer a distribution program for companies placing orders over $3,000 USD . Fill out the contact form and one of our advisors will guide you through the process.